We apologise for the interuption to our phone system this morning between 8.00 and 8.06. We are investigating with our supplier why our phones did not go live, accepting your calls at 8.00. We resolved this manually by 8.06 but know some of our patients will not have been able to reach us as expected. Our phones are functioning as expected now and we are investigating.

UPDATE 9.03 Our suppliers have identified the fault and re-programmed our phone system so that this will not occur again.

Our apologies to those affected.

Philippa -Practice Manager

We have installed our new phone system as of Monday 5th February 2024. It contains some great features which we know will improve your experience contacting us.

Please listen carefully to the options which are different from before.

If the queue is long, you can now request a callback, which holds your place in the queue. When you reach the top of the queue, you will be called back. We attempt this twice. Alternatively, you can remain on hold if you wish.

We will be monitoring our system closely over the next few weeks and may make some alterations if we can see further improvements that we think will improve your experience.

If you have any feedback, please do let us know.